When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you as an individual. It does not include information that has been collected anonymously or fully de-identified so that it cannot be associated with you.
Depending on how you interact with our Services, where you reside, and as permitted by applicable law, we may collect or process the following categories of personal information, including insights derived from this information.
Contact Information
Your name, shipping and billing address, email address, and telephone number.
Payment and Financial Information
Payment card details, transaction confirmations, billing records, and other information necessary to process payments and complete transactions.
Account Information
Your username, password, security details, preferences, and account settings.
Transaction Information
Information about products you view, place in your cart or wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
Communications
Information you provide when communicating with us, including customer service inquiries or feedback.
Device Information
Details about your device, browser, network connection, IP address, and other technical identifiers.
Usage Information
Information about how you interact with the Services, including navigation patterns and activity on the website.
We may collect personal information from several sources:
Directly from you
When you create an account, place an order, contact us, or otherwise provide information while using the Services.
Automatically through our Services
Including through your device, browser activity, cookies, and similar technologies when you access our website.
Service providers
Companies that assist us in operating the Services or providing technology, infrastructure, and related support.
Partners or third parties
When permitted by law or when information is shared with us through partnerships or integrations.
We use personal information only where necessary to operate and improve our Services.
Providing and Improving the Services
To process orders, manage accounts, arrange shipping, facilitate returns or exchanges, remember preferences, and provide a consistent and personalised experience.
Marketing and Communications
To send updates, promotional messages, and relevant communications about our products or services, including advertisements that may relate to your interests.
Security and Fraud Prevention
To maintain a secure environment, verify accounts, detect suspicious activity, and protect the Services and their users.
Customer Support
To respond to inquiries, assist with orders, and maintain an ongoing relationship with our customers.
Legal Compliance
To meet legal obligations, respond to lawful requests from authorities, enforce our policies, or protect the rights and safety of our business and users.
In limited circumstances, we may share personal information with trusted third parties where necessary to operate the Services.
These may include:
Service Providers
Companies that support our operations, including payment processing, IT services, analytics, shipping, fulfillment, cloud storage, and customer support.
Business and Marketing Partners
Partners who assist with marketing, analytics, or advertising services, always subject to their own privacy policies.
Service Platforms
Our store is hosted on Shopify, which processes certain personal information to enable the operation and improvement of the Services.
Corporate or Legal Requirements
In connection with legal obligations, business transactions, enforcement of our policies, or the protection of our rights and users.
The Services are hosted by Shopify, which processes certain information relating to your interaction with our website in order to provide and improve the Services.
Information submitted through the website may therefore be transmitted to Shopify and to other service providers involved in operating the platform.
For more information on how Shopify handles personal information, you may review the Shopify Consumer Privacy Policy.
Our Services may contain links to third-party websites or platforms.
If you follow these links, their privacy practices will apply. We encourage you to review their privacy policies before providing personal information.
NØRA is not responsible for the privacy practices or content of external websites.
Our Services are not intended for children.
We do not knowingly collect personal information from individuals below the legal age of majority in their jurisdiction.
If you believe a child has provided personal information to us, please contact us so that it may be removed.
We take reasonable steps to protect personal information through appropriate technical and organisational measures.
However, no method of transmission or storage is entirely secure. We therefore encourage you not to transmit sensitive information through unsecured channels.
Personal information is retained only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce our policies.
Depending on your location, you may have certain rights regarding your personal information. These may include the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Receive a copy of your personal information
• Request transfer of your information to another organisation
• Object to certain forms of processing, including targeted advertising
To exercise your rights, you may contact us using the details provided below.
Your personal information may be transferred to and processed in countries outside your place of residence.
Where required, we rely on recognised legal safeguards, including Standard Contractual Clauses or equivalent mechanisms approved by relevant authorities.
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
The most current version will always be available on this page with the updated date indicated.
If you have questions about this Privacy Policy or our data practices, please contact us at:
Paju 1a, 001
Tartu 51013
Estonia
For the purposes of applicable data protection law, NØRA acts as the data controller of your personal information.
